In addition to being completely sure of the products and productions of this collection and making every effort to provide a reliable platform for easy and convenient shopping and the continuous cooperation of the personnel of this collection in order to obtain the maximum satisfaction of your loved ones from the goods and services of this company, all products include
36 months of warranty and 120 months of after-sales service have been provided, and in some products this warranty is 5 years. This action has been taken in the direction of customer orientation and gaining praiseworthy credit for this popular brand.
The warranty terms of Star Lighting Industries products are as follows:
All Star products that are installed in the geographical area of Iran are included in the warranty as follows:
All products, if they have a defect and the reason is a defect in the production process of the lamp, are included in the warranty after the approval of the technical expert.
The lamp must be installed in accordance with the environmental characteristics defined for it.
If the light is used in conditions different from the light installation conditions, this should be approved by the technical experts of the factory and their written confirmation should be received and attached to the warranty card.
Compliance with the permissible temperature range for the lamp (+50 to -20 °C) is mandatory for all lamps.
It is mandatory to comply with the standard voltage range of outdoor AC (including projector and street) (175-325 V) and (175-245 V) for all indoor lights.
Grid harmonics, lightning, power grid fluctuations, the use of diesel generators and electric motors will exclude the lamp from the warranty conditions.
According to the terms of the warranty, depending on the type of lamp and the material of its body, it can be repaired or replaced according to the approval of the technical expert of the factory.
Physical damage to the lamp including shock, scratch, fire, flooding is not included in the warranty; Except in cases where the light is produced for specific use and conditions.
Any type of manipulation in the structure of the lamp will invalidate the warranty.
The cost of sending and receiving the products will not be included if it is according to the time schedule of the representatives and the factory; If there is a time necessity, these costs are the responsibility of the esteemed buyer
The costs related to the installation and opening of the lamp in various environments, including heights, light towers, street and high ceilings, are the responsibility of the buyer.
Force majeure conditions, war, natural events or unexpected events that are considered by the government as a crisis will invalidate the terms of the warranty.
Sincerely, Star Electric Lighting Industries
Reviews
There are no reviews yet.